Patient Management - AAP’s Practice Management Online

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•	AAP policy statements (25)

•	Communication with patients/parents (241)

•	Patient satisfaction/patient retention (54)

•	Patient policies (66)

-	Missed appointments (7)

-	Vaccine refusal (13)

-	Waivers (2)

-	Withdrawal of services (2)

•	Risk management (69)

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Documenting Parental Refusal to Have Their Children Vaccinated (2009)
Immunization Initiatives Newsletter
This resource includes a cover memo from the Section on Infectious Diseases, which provides background information regarding the Refusal to Vaccinate form; as well as a template Refusal to Vaccinate form that can be modified to suit a practice's needs. Additional resources for pediatricians and parents are also listed.

2.	Parental Refusal to Vaccinate Form (2009) AAP Section on Infectious Diseases This form may be used as a template for vaccine refusal but should not be considered a legal document and should not substitute for legal advice from a qualified attorney.

Dealing With Vaccine Refusal (2008)
Kristina Bryant, MD, FAAP
Vaccine refusal is an increasingly common problem for pediatricians. In a survey of American Academy of Pediatrics (AAP) Fellows, 70% had encountered a family in the previous year that refused vaccinations for a child. Anecdotally, some pediatricians report vaccine refusal to be a weekly, or even daily, problem.
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4.	Cost-effective Ways to Reduce No-shows: A Practice Management FAQ (2007) Richard Oken, MD, FAAP This article provides tips on cost effective ways to reduce no-shows. Sign in or join AAP to view this type of content.

Waivers: The Basics for the Pediatric Office (2006)
American Academy of Pediatrics
Features information on the basic practice principles of using a waiver, including the definition and how/when it should be used. Also includes a sample waiver or advance beneficiary notice.
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6.	Template Letter: Patient Discharge Letter (2003) American Academy of Pediatrics Template letter to patients/families regarding the physician's inability to provide continued medical care to them/their child. Sign in or join AAP to view this type of content.

Vaccine Safety: The Facts (2008)
American Academy of Pediatrics
The Academy leadership is working diligently with other immunization advocacy groups, public health agencies and communication specialists to promote the value and safety of immunizations to the general public. We are also trying to convince the federal government to invest more resources in educating the public about immunization efficacy and the federal vaccine safety system. While these national efforts are developing and strengthening, it is very important that we educate our patients' families, one by one, and now, about the value and safety of immunizations. We hope that you can use this back-and-front one-page resource to promote the immunization program to the families of your patients. ~Dave Tayloe, President-Elect, American Academy of Pediatrics

8.	Template Letter to Parents: Welcome New Patient Letter (2008) Practice Management Online Editorial Advisory Board Template letter to patients/families welcoming them to the practice. Sign in or join AAP to view this type of content.

Practical Pointers—Should You Treat Friends and Family? Beware of the Pitfalls (2005)
American Academy of Pediatrics
Presents several ethical concerns that should be considered by pediatricians before deciding to treat friends and family.
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10.

Handling Patient Complaints (2004)
Charles H. Deitschel, Jr, MD, FAAP
Provides practical advice for effectively handling patient complaints in a pediatric practice setting.
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11.

Implement a Form Requesting Restrictions on Uses and Disclosures of PHI (2002)
American Academy of Pediatrics
Information on developing and implementing a form for patients who wish to restrict how their protected health information is used or disclosed in accordance with the HIPAA Privacy Rule.
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12.

Implement a Form to Amend PHI (2002)
American Academy of Pediatrics
Information on patient rights to request amendments to their protected health information in accordance with the HIPAA Privacy Rule.
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13.

Implement a Form to Inspect and Copy PHI (2002)
American Academy of Pediatrics
Information on handling patient requests to inspect and copy their protected health information in accordance with the HIPAA Privacy Rule.
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14.

Implement a Form to Receive an Accounting of Certain Disclosures of PHI for Non-TPO Purposes (2002)
American Academy of Pediatrics
Information on handling patient requests for an accounting of non-TPO disclosures of their protected health information in accordance with the HIPAA Privacy Rule.
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15.

Implement a Patient Authorization Form (2002)
American Academy of Pediatrics
Information on developing and using a patient authorization form, when applicable, for use and disclosure of protected health information in accordance with the HIPAA Privacy Rule.
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16.

Implement Access Denial Form (2002)
American Academy of Pediatrics
Information on circumstances for denying patient requests to inspect and copy their protected health information in accordance with the HIPAA Privacy Rule.
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17.

Implement Patient Complaint Forms (2002)
American Academy of Pediatrics
Information on designating the Privacy Officer to receive and respond to patient complaints pertaining to the practice's privacy policies and procedures in accordance with the HIPAA Privacy Rule.
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18.

Notice of Privacy Practices (2002)
American Academy of Pediatrics
Sample office document for Notice of Privacy Practices to post and distribute to patients, one of a collection of documents designed to assist your practice in setting up appropriate policies and procedures to comply with the HIPAA Privacy Rule.
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19.

Patient Authorization for Use and Disclosure of Protected Health Information (2002)
American Academy of Pediatrics
Sample form for obtaining authorization from patients to use and/or disclose protected health information, one of a collection of documents designed to assist your practice in setting up appropriate policies and procedures to comply with the HIPAA Privacy Rule.
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20.

Patient Complaint Form (2002)
American Academy of Pediatrics
Sample form for patients who wish to complain about your practice's privacy policies and procedures, one of a collection of documents designed to assist your practice in setting up appropriate policies and procedures to comply with the HIPAA Privacy Rule.
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