Patient Management - AAP’s Practice Management Online

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•	AAP policy statements (25)

•	Communication with patients/parents (241)

•	Patient satisfaction/patient retention (54)

•	Patient policies (66)

•	Risk management (69)

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AAP Policy Statements, Clinical Reports, and Technical Reports (2009)
American Academy of Pediatrics
Information about AAP policy statements, clinical reports, and technical reports. Includes quick links to selected policies from the AAP that may be of special interest to users of Practice Management Online.

Documenting Parental Refusal to Have Their Children Vaccinated (2009)
Immunization Initiatives Newsletter
This resource includes a cover memo from the Section on Infectious Diseases, which provides background information regarding the Refusal to Vaccinate form; as well as a template Refusal to Vaccinate form that can be modified to suit a practice's needs. Additional resources for pediatricians and parents are also listed.

Effective Communication Techniques (2009)
American Academy of Pediatrics
Whether written or verbal, communication is the cornerstone of partnering with parents and patients in pediatric care. A child who doesn't know how to ask for help after a certain age, or a parent who can't understand the medication label, contribute to prolonged or worsened symptoms, and both need our help to keep children healthy. This article provides tips on effective communication techniques.
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4.	Parental Refusal to Vaccinate Form (2009) AAP Section on Infectious Diseases This form may be used as a template for vaccine refusal but should not be considered a legal document and should not substitute for legal advice from a qualified attorney.

5.	Setting Office Hours (2009) American Academy of Pediatrics This section provides tips on setting office hours and includes a sample office schedule. (From the Launching Your Career in Pediatrics Handbook.) Sign in or join AAP to view this type of content.

Using Web Sites to Market Your Pediatric Practice (2009)
American Academy of Pediatrics
Many pediatricians realize the need to market their practice through the use of a Web site. Not only are Web sites good marketing tools for your practice, they can also be used to educate and guide parents on childhood symptoms, office policies, and more.
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Chapter 10: Managing Medical Liability Risks for Telephone Care (2008)
Section on Telephone Care
Recommends various ways to avoid medical liability risks when providing telephone care, using several specific scenarios. This is part of the AAP's Payment for Telephone Care: A Toolkit.
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Dealing With Vaccine Refusal (2008)
Kristina Bryant, MD, FAAP
Vaccine refusal is an increasingly common problem for pediatricians. In a survey of American Academy of Pediatrics (AAP) Fellows, 70% had encountered a family in the previous year that refused vaccinations for a child. Anecdotally, some pediatricians report vaccine refusal to be a weekly, or even daily, problem.
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Dot Your i's and Cross Your t's: Tips on Avoiding Indefensible Medical Records (2008)
Robert A Mendelson, MD
Knowing what to write in the medical record and what to leave out are important risk management skills. This article helps pediatricians refine those skills and provides tips on making the medical record a precise clinical tool, but not a weapon for a potential plaintiff's attorney.
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10.

Patient Survey (2008)
American Academy of Pediatrics
This sample document can be used or modified to ask patient's about their satisfaction with their office visit.
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11.

Recommendations for Preventive Pediatric Health Care (Periodicity Schedule) (2008)
Bright Futures/American Academy of Pediatrics
The Bright Futures/American Academy of Pediatrics recommendations for preventive pediatric health care, updated in 2007. It is provided in a table format, and includes recommendations from birth to age 21.

12.

Risk Management Strategies for the Consultant (2008)
American Academy of Pediatrics
Features information on the strategies a consultant can take to manage risk.

13.

Answering the Call (Pediatricians and the Law) (2007)
Jeffrey L. Brown, MD, FAAP
This article explores the reasons why pediatricians are sued for telephone care and how pediatricians can reduce those risks without compromising efficiency.
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14.

Cost-effective Ways to Reduce No-shows: A Practice Management FAQ (2007)
Richard Oken, MD, FAAP
This article provides tips on cost effective ways to reduce no-shows.
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15.

Medical Record Retention (2007)
American Academy of Pediatrics
This article provides resources that can help you determine when it is acceptable to dispose of medical records.
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16.

Putting Health Literacy Into Practice: A Pediatric Approach (2007)
American Academy of Pediatrics
The resources from this teleconference will help participants identify resources within the American Academy of Pediatrics for addressing low health literacy.
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17.

Protecting Patient Health Information (2006)
C. Morrison Farish, MD, FAAP
Outlines important considerations regarding record retention and protecting patient health information when selling or closing a practice.
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18.

Waivers: The Basics for the Pediatric Office (2006)
American Academy of Pediatrics
Features information on the basic practice principles of using a waiver, including the definition and how/when it should be used. Also includes a sample waiver or advance beneficiary notice.
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19.

Take steps to minimize risk when consulting with another physician (Pediatricians and the Law) (2005)
Steven M. Donn, MD, FAAP
Provides guidance to pediatricians who utilize the services of outside consultants.
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20.

Template Letter: Patient Discharge Letter (2003)
American Academy of Pediatrics
Template letter to patients/families regarding the physician's inability to provide continued medical care to them/their child.
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