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| • | Patient satisfaction/patient retention (54) |
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Patient satisfaction/patient retention
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| 1. |  Patient Survey (2008)
American Academy of Pediatrics
This sample document can be used or modified to ask patient's about their satisfaction with their office visit.
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| 4. | Setting Office Hours (2009)
American Academy of Pediatrics
This section provides tips on setting office hours and includes a sample office schedule. (From the Launching Your Career in Pediatrics Handbook.)
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| 5. | Using Web Sites to Market Your Pediatric Practice (2009)
American Academy of Pediatrics
Many pediatricians realize the need to market their practice through the use of a Web site. Not only are Web sites good marketing tools for your practice, they can also be used to educate and guide parents on childhood symptoms, office policies, and more.
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| 7. | Gay, Lesbian, and Bisexual Teens in Your Practice (2009)
Stanley Sack, MD, FAAP Section on Administration and Practice Management Member
Pediatricians are likely to see adolescents who identify themselves as gay, lesbian, bisexual, or transgender (GLBT). This article provides tips on communicating with GLBT patients and their families.
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| 8. | Overview of Today's Visit: Sample Form (2008)
Eden Park Pediatrics
This sample document can be used by front office staff on all patients upon checking in to ensure that all administrative needs are handled by the appropriate staff and not the pediatrician. |
| 10. | Tool H: Sample Office Answering Message (2008)
Section on Telephone Care
Sample language for answering service messages alerting patients of the option of telephone visits as well as potential charges. This is part of the AAP's Payment for Telephone Care: A Toolkit.
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| 11. | Tool I: Sample Staff Scripts (2008)
Section on Telephone Care
Sample language for staff and pediatrician alerting patients/families of a fee for telephone visits. This is part of the AAP's Payment for Telephone Care: A Toolkit.
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| 12. | Breastfeeding (Starter Kit for Community Preceptors) (2007)
Maya Bunik, MD, FAAP
Provides topical information, Web sites, tutorials, books, articles, parent guides, video, slides, and ideas for visiting clinical sites on breastfeeding for community preceptors. |
| 13. | Health Form Policies (2007)
Rose City Pediatrics Medical Group
This is a sample document that can be given to parents and guardians on the policy for completing school forms. |
| 14. | Managing Telephone Calls in Pediatric Practice (2007)
AAP Section on Administration and Practice Management Listserv
This article is a summary of a discussion that was posted on the Section on Administration and Practice Management (SOAPM) e-mail list about how others manage phone calls in their practice (e.g., always answered by a person, voice mail, combination).
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| 15. | Selecting a Consultant (2006)
American Academy of Pediatrics
Provides information on guidelines to consider before working with a consultant. |
| 16. | Consultation Request Form (2005)
American Academy of Pediatrics
Sample form provides format with key pieces of information required for an effective referral to specialty care and proper follow-up with the patient. |
| 18. | How to Start a Reach Out and Read Program in Your Practice (2009)
American Academy of Pediatrics
Reach Out and Read (ROR) is a national nonprofit organization that promotes early literacy by giving new books to children and advice to parents about the importance of reading aloud in pediatric examination rooms. The mission of ROR is to make early literacy a standard part of pediatric primary care. This article provides tips on how to follow the ROR model. |
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