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Office Operations >
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| 1. |  Launching Your Career in Pediatrics: Practice Work Flow and Policies (2009)
American Academy of Pediatrics
There are many things to consider when designing the infrastructure of your pediatric practice. This section will provide tips on the following: selecting an office location and space, setting office hours, making the best use of your office hours, creating customized schedules, using patient flow patterns, creating office policies, the employee handbook, Health Insurance Portability and Accountability Act policies and procedures, red flag rules, occupational safety and health administration, other policies, purchasing techniques, controlling purchase costs of supplies and vaccines, vaccines, telephone triage, after-hours phone care, coverage and referrals. (From the Launching Your Career in Pediatrics Handbook.)
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| 2. | Coverage and Referrals (2009)
American Academy of Pediatrics
This section provides tips on finding after-hours coverage and referrals. (From the Launching Your Career in Pediatrics Handbook.)
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| 3. | Creating Customized Schedules (2009)
American Academy of Pediatrics
Practices often consider physician preferences and seasonal variations in scheduling. This section provides additional tips. (From the Launching Your Career in Pediatrics Handbook.)
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| 4. | Making the Best Use of Your Office Hours (2009)
American Academy of Pediatrics
This section provides an overview of scheduling methodologies; fixed, open access, and wave scheduling are included. (From the Launching Your Career in Pediatrics Handbook.)
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| 5. | Telephone Triage (2009)
American Academy of Pediatrics
An essential function of a pediatrician is to provide advice and guidance to parents. This section provides tips for a pediatric practice to provide advice to parents over the telephone. (From the Launching Your Career in Pediatrics Handbook.)
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| 6. | Using Patient Flow Patterns (2009)
American Academy of Pediatrics
This section provides tips to ensure efficient patient flow. (From the Launching Your Career in Pediatrics Handbook.)
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| 7. | Finding an After Hours Call Center (2008)
American Academy of Pediatrics
Features information about a list of after-hours call centers, sorted by State, which provides contact and other basic information regarding their services. |
| 8. | Structuring Call Schedules in Pediatric Practice (2007)
AAP Section on Administration and Practice Management Listserv
This document was created as a result of a Section on Administration and Practice Management (SOAPM) e-mail list conversation about structuring call schedules.
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| 9. | Wave Scheduling (2007)
Elizabeth Woodcock, MBA, FACMPE, CPC
This Fall 2007 SOAPM News article explains the concepts and benefits of full wave scheduling and modified wave scheduling.
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| 11. | Open Access Scheduling (2006)
American Academy of Pediatrics
Details how open access scheduling can improve pediatricians' practices, including its impact on office hours, staff morale, patient satisfaction, telephone triaging, and the practice's finances. Also includes a question-and-answer section developed by Xavier Sevilla, MD, FAAP. |
| 12. | Setting Office Hours (2009)
American Academy of Pediatrics
This section provides tips on setting office hours and includes a sample office schedule. (From the Launching Your Career in Pediatrics Handbook.)
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| 13. | Effect of Economic Recession on Pediatric Practices (2009)
American Academy of Pediatrics Pediatric Practice Manager Association
This is a summary of a peer-to-peer survey distributed over the American Academy of Pediatrics Pediatric Practice Manager Association e-mail list. This survey addressed what general pediatric practices are experiencing as a result of the economic recession. |
| 14. | Other Policies (2009)
American Academy of Pediatrics
A variety of other policies, including CLIA/COLA Accreditation, hiring medical assistants, and reconstituting and dispensing medications are included. (From the Launching Your Career in Pediatrics Handbook.)
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| 15. | Pediatric Practice Manager Association (PPMA) Spring 2009 Newsletter (2009)
American Academy of Pediatrics Pediatric Practice Manager Association
Pediatric Practice Manager Association (PPMA) Newsletter provides information and resources to support office managers of pediatric practices. The Spring 2009 issue highlights how to get involved in the PPMA; recent news; and information on providing vaccines. |
| 16. | Red Flag Rules (2009)
American Academy of Pediatrics
Starting in 2009, medical practices are considered creditors and must abide by the red flag rules as set forth by the Federal Trade Commission. These rules protect against identity theft. A brief overview and sample office documents are provided. (From the Launching Your Career in Pediatrics Handbook.)
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| 19. | Payroll in Pediatric Practice (2007)
AAP Section on Administration and Practice Management Listserv
This document was created as a result of a Section on Administration and Practice Management (SOAPM) e-mail list conversation about managing the payroll at a pediatrician's office.
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